We really hope that your Byklase purchase will meet your expectations, but we’re also happy to accept returns and exchanges. If you are not satisfied with an item, you have 15 calendar days after receiving your order to request an exchange or return.

Exchanges (Drop-Off Point)

You can make a change of size, model or colour for each order made, completely free of charge. To do this, follow the instructions below:

  1. If you are registered, log in and access the 'Orders' section. Select 'Refund' and complete your request online. If you are not registered, enter your email and your order reference here, follow the instructions and select the items you want to return.
  2. You will receive a confirmation email with the shipping guidelines and all the details of your return once the request is approved.
  3. Place the item (or items) you wish to return, including the return form (download here), in the original packaging and close the package securely. Remember that the return form must always be attached with the product.

Once the items have been received, we will send you a CODE for the value of the amount of your order (excluding shipping costs), so that you can exchange it on our website for what you like the most from our collection.

Returns (Drop-Off Point)

  1. If you are registered, log in and access the 'Orders' section. Select 'Refund' and complete your request online. If you are not registered, enter your email and your order reference here, follow the instructions and select the items you want to return.
  2. You will receive a confirmation email with the shipping guidelines and all the details of your return once the request is approved.
  3. Place the item (or items) you wish to return, including the return form (download here), in the original packaging and close the package securely. Remember that the return form must always be attached with the product.

The service has a cost of € 3.50 in mainland Spain + Portugal, and € 6.95 in the Balearic Islands, which will be deducted from the amount of the refund.

For the rest of the territories, the return costs will be the same as the shipping costs of the initial order and will be deducted from the total to be returned. Keep in mind that Byklase will not accept returns on a postage due basis.

As soon as we receive the products, we will verify the condition of the items and if there is any defect, such as breakages, stains or it is detected that the item was used, Byklase reserves the right to reject the return if the conditions provided in this section are not met. If this is the case, you will be informed that your order cannot be returned and will be returned to you in the same way.

Once the merchandise is verified to be in perfect condition, we will notify you of the approval and process the refund of the returned items. The refund will be made in the same payment method used in the purchase within the next 10 business days.

Returns conditions

When making returns you have to know that: 

  • Any items returned must be in the same condition in which you received them: unwashed, unworn and it is essential that they keep all the labels.
  • Promotional items cannot be returned. 
  • Jewelry items cannot be returned or exchanged, except for those with a defect or defect. 
  • Face masks and hydroalcoholic gels cannot be exchanged or returned for safety and hygiene reasons.

Byklase reserves the right to reject returns after the 15-day period or items that are not in the same conditions in which they were sent.

If you have any questions or concerns with your return, do not hesitate to contact us by sending an email to orders@byklase.com